Industry We serve
In an increasingly competitive market, every customer contact counts. Successful industry players know that every interaction – from service calls to online support – needs to be handled effectively by knowledgeable agents to provide an end-to-end superior customer experience. We know that your business priorities are unique according to your specific industry. We understand how effective relationships with your customers drive and optimize your business performance. Thus we are here to cater the needs of your business as quickly as you need to respond to the needs of your own customers, throughout the entire lifecycle.
We’re able to offer solutions that are as personalized as the people you serve, customized to achieve your anticipated outcomes. Whether you need to communicate effectively and intelligently with your field sales force, we are able to bring a full complement of voice-related services that enable you to initiate these valuable relationships – and strengthen them over time.
Yet, there’s still your bottom line to consider. That’s where we come through again with blended customer service outsourcing solutions that bring together the best of live agent and automated voice response, your people and ours. The result is a CRM solution that balances human interaction with faster call resolution – making the best use of your time and your customer’s. In this way, we will partner closely with you to identify emerging opportunities within your business cycles and add value in unique ways. To your clients, we remain transparent – simply a natural extension of your own personnel, connecting with them in ways that continue to build loyalty and extend the customer lifecycle. Thus we at ECL, offers you tailor-made industry-specific services to deliver significant process improvements, cost optimization, actionable business insight and business transformation.