We offer customized solutions for your business as follows:
- Customer Service: Helpdesk, welcome calls, customer surveys, email/chat support
- Finance & Accounting: Collections, receivables, payables, general accounting, taxations
- Customer Acquisition: Tele-marketing, cross sell, up sell, retention calls, campaign management
One fact remains constant in the ever-changing business landscape of the utility industry. In order to succeed, companies must find cost-effective ways to communicate with their customers’, generate greater revenue and drive higher satisfaction. Whether focused on credit and collections or comprehensive customer care, we offer a careful combination of technology and personal interaction that adds to each program’s success. Customized to your particular company, performance goals and customer expectations, our customer service outsourcing solutions are proven to generate cost-savings, successful call resolution and improved customer relationships.
You’re able to take advantage of emerging self-service capabilities that allow customers to contact you when it’s convenient to them – day or night. For routine inquiries about service, billing and payments, these automated solutions virtually eliminate time spent on hold – dramatically contributing to more positive interactions. This also allows you to better manage human resources, ensuring they’re able to handle more difficult calls, more quickly than ever before.
The rising cost of energy resources, the advancement of information technology, regulatory pressure and heightened consumer consciousness are creating a perfect storm, driving transformation in the utility industry. We offer you to effectively manage the customer experience, achieve higher rates of automation and bill for and collect revenue from customers and partners alike. Additionally, our solutions handle real-time data and massively scale with minimum risk. Consumers expect better and expanded services at the same cost which requires the industry to rethink their strategies and delivery model to meet market expectations. At ECL, we engage with our clients to become part of their extended organization. We deliver a range of business processes outsourcing services to the Utility and Energy industry that enables our clients to focus on their core competencies and thereby gain a competitive edge in the market place.
To learn more about how ECL can help your business transform, browse through the entire portfolio of Our Solutions that We Offer for You.