We can support the following types of programs:
- Customer Service: Help desk, customized services to promote tourism, emergency services, contact center on income tax, contact center on agriculture, social information services
- Back Office Operations: Collections/receivables management, satisfaction surveys
- Outbound Service: Proactive awareness informaton
We partner with government agencies and their partners to provide multi-level customer contact solutions allowing them too quickly and effectively communicate and respond to citizens. Our integrated solutions support each phase of customer interaction, from self-service to assisted service to proactive outbound service. With unmatched operational expertise, we reduce the costs of managing citizen and staff relationships while delivering a professional experience. From cyclone emergency relief to the visa application process, we can work closely with you to improve the responsiveness of government, ability to quickly scale and serve citizens, and streamlining efficiencies to drive government programs and services.
To learn more about how ECL can help your business transform, browse through the entire portfolio of Our Solutions that We Offer for You.