We offer customized solutions for your business as follows:
- Customer Service: Appointment scheduling, outbound calls, customer experience program
- Back Office Operations: Demographic information entry, transcription, payment posting, receivables follow up, patients settlement, collections, finance & accounting, data management
- Outbound Services: Customer acquisition, cross sell, up sell, customer maintenance, surveys
Healthcare consumers are individuals who seek more information about costs, products and options from healthcare organizations facing a variety of pressures. At the center is the contact center: the heart of healthcare customer service. It delivers information to these consumers while helping healthcare companies get closer to customers, control costs and compete more effectively. If you seek to build customer loyalty, while controlling costs, outsourcing healthcare customer service is the answer.
We at ECL, offers health care organizations about our customer acquisition, customer service and receivables management solutions. From dedicated inbound customer care and acquisition to integrated voice self-service, we are uniquely qualified to create blended programs that address very specific programs and promotions – or to become an extension of your company through dedicated, ongoing support. We will always remain sensitive to the regulatory requirements that place additional restrictions on your business. We offer integrated healthcare outsourcing solutions tailored to deliver uniquely personal experiences, and give your organization the advantage, with superior healthcare customer service solutions. We deliver these solutions with empathy and sensitivity to specific life stage needs.
To learn more about how ECL can help your business transform, browse through the entire portfolio of Our Solutions that We Offer for You.