We offer customized solutions for your business as follows:
- Customer Service: Customer helpdesk, retailers support, social information services
- Proactive Services: Telemarketing, cross/up sell, lead generations, customer experience program
- Back office operations: Data entry, activation, scanning, customer accounting, audits
- Collections: Tele credit, payment reminder calls, overdue calls
- Customer Retention: Welcome calls, First bill calls, retention calls, satisfaction survey
We understand that customer contacts are more than calls – they are the chance to build strong customer relationships. In today’s turbulent environment, the Telecommunications industry has been considering out-of-the-box strategies to help weather this uncertainty. Telecom outsourcing or leveraging BPO (business process outsourcing) is one such strategy being adopted by industry leaders.
Telecom companies outsource various functions of the business from call center outsourcing to maintaining and supporting mature product lines. Outsourcing has the potential of helping telecommunications companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers. The traditional operating models undergo a rethink as managing growth; human performance challenges, technology imperatives, and need to achieve superior operational performance are taking center stage. At ECL our employees, working as an extension of our clients, help Telecommunications companies unlock the potential of their value chain. Our telecom outsourcing solutions comprise a range of BPO (business process outsourcing) services such as call center outsourcing, finance and accounting outsourcing, and other core/non-core processes.
By adopting ECL’s telecom outsourcing solutions, telecommunication companies drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation. Telecom companies face a unique set of challenges that stem from technology trends and customer demands. The convergence of applications, networks or content like voice, video and data in this new-age information super highway has become the next path-breaking move in core mass-market technology providing single connectivity and integrated user experience. We understand the implications of this on your business. Therefore, our solutions help you identify and address the challenges and opportunities created by convergence.
To learn more about how ECL can help your business transform, browse through the entire portfolio of Our Solutions that We Offer for You.