Utility firms continue to be affected by trends of deregulation, changing consumer demographics, aging work force and enhanced customer service expectations. These trends combined with highly volatile commodity prices are affecting utilities, making them take a fresh look at technology as a tool for enhancing their profitability.
ECL helps enhance profitability of utility firms through solutions which have immediate impact on the operational cost and through solutions having positive impact on revenues by improving customer satisfaction.
ECL’s Utilities solutions for reducing operational costs are-
1. Work Method Standardization
2. Smart Agent Workspace
We also introduce Utilities solutions for enhancing revenues that
1. Provide single view of the customer and enable consistent customer interaction.
2. Enable quick development and deployment of utility products and services.
3. Improve environment, health and safety for increasing brand value.